Support
Frequently Asked
Questions
Everything you need to know about your order
and shopping experience.
Our estimated delivery times are as follows:
Handling time: 1–2 business days
Transit time: 5–7 business days
Estimated delivery: 6–9 business days
For more details, please refer to our Shipping Policy.
Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy.
If you receive a defective item, we'll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.
Yes, you can request a cancellation within 24 hours of purchase. Please note that if your order has already been processed or shipped within this timeframe, we may not be able to cancel it, but you can return it once received. Please contact us immediately if you wish to cancel.
We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
We want you to love your purchase. We offer a 30-day return guarantee on all items. If you are not satisfied or receive a defective item, you can return it for a refund or exchange. For more information, please refer to our Return Policy.
You can reach our customer support team through the Contact Us page or by emailing us at support@westwoven.com.
No, we currently ship exclusively within the United Kingdom.
Yes, we accept bulk orders. Please contact our customer support team for details.
For detailed information about product exchanges, please refer to our Return Policy.
You can track your order through the Track Order page on our website.