Support
Frequently Asked Questions
Everything you need to know about your order and shopping experience.
How long will it take to receive my order?
Our estimated delivery times are as follows:
Handling time: 1-2 business days
Transit time: 5-7 business days
Estimated delivery time: 6-9 business days
For more details, please refer to our Shipping Policy.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy.
What if I receive a defective product?
If you receive a defective item, we'll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.
Can I cancel my order after it's placed?
Yes, you can request a cancellation within 24 hours of purchase. Please note that if your order has already been processed or shipped within this timeframe, we may not be able to cancel it, but you can return it once received. Please contact us immediately if you wish to cancel.
What is your return policy?
We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Do you offer any warranties or guarantees?
We want you to love your purchase. We offer a 30-day return guarantee on all items. If you are not satisfied or receive a defective item, you can return it for a refund or exchange. For more information, please refer to our Return Policy.
How can I contact customer support?
You can reach our customer support team through the Contact Us page or by emailing us at support@westwoven.com.
Do you ship internationally?
No, we currently ship exclusively within the United Kingdom.
Can I place a bulk order for my business?
Yes, we accept bulk orders. Please contact our customer support team for details.
What is the process for exchanging a product?
For detailed information about product exchanges, please refer to our Return Policy.
How can I track my order?
You can track your order through the Track Order page on our website.